Terms & Conditions
for DropVM AI
Who we are
Last Updated: August 31, 2026
These Terms of Service (“Terms”) govern your access to and use of DropVM’s websites, applications, dashboards, APIs, developer tools, ringless voicemail services, SMS and MMS messaging services, automation features, AI and voice-related features, integrations, contact management tools, analytics, and other products and services offered by DropVM (“DropVM,” “we,” “us,” or “our”).
By creating an account, accessing DropVM, purchasing a subscription, or using any DropVM service, you agree to these Terms.
If you use DropVM on behalf of a company, organization, or other legal entity, you represent that you have authority to accept these Terms on its behalf. In that case, “you” and “your” refer to that entity.
1. Eligibility
You must be legally capable of entering into a binding agreement to use DropVM.
DropVM is intended for business and professional use. You may not use the Services if you are prohibited from doing so under applicable law.
You are responsible for ensuring that anyone using DropVM through your account complies with these Terms.
2. DropVM Services
DropVM provides communication and outreach technology that may include:
- Ringless voicemail
- SMS and MMS messaging
- Contact management
- Custom fields and personalization
- Campaign automation and workflows
- Quiet-hour controls
- A/B testing
- Analytics and reporting
- AI and voice-related tools
- APIs and webhooks
- CRM and third-party integrations
- Developer tools
- Compliance-support features
- Other communication and automation services
Features may change, improve, be replaced, or be discontinued over time.
We do not guarantee that every feature will always be available in every country, network, carrier, jurisdiction, subscription plan, or account.
3. Account Registration
You may need to create an account to access certain DropVM Services.
You agree to provide accurate, current, and complete account information and to keep that information updated.
You are responsible for maintaining the confidentiality and security of your login credentials, API credentials, access tokens, and other authentication information.
You are responsible for all activity performed through your account unless caused directly by a security failure attributable to DropVM.
You must notify DropVM promptly if you believe your account, credentials, API keys, or integrations have been compromised.
4. Authorized Users
You may allow employees, contractors, agents, or other authorized users to access your DropVM account where your subscription permits.
You are responsible for:
- Managing user permissions
- Removing access when it is no longer required
- Protecting account credentials
- Ensuring authorized users comply with these Terms
- All activity performed by authorized users through your account
You may not provide account access to unauthorized third parties or resell account access unless DropVM has expressly authorized it.
5. Customer Responsibility for Communications
DropVM provides technology for sending and managing communications. You are solely responsible for determining whether you have the legal right to contact each recipient.
Before initiating calls, ringless voicemail, SMS, MMS, automated messages, AI-generated voice communications, or other outreach, you are responsible for obtaining all permissions, consents, registrations, approvals, and legal bases required by applicable law.
You are also responsible for determining whether a particular communication is marketing, informational, transactional, debt collection, political, healthcare-related, financial, or otherwise subject to additional requirements.
DropVM does not independently verify whether your contact lists, consent records, messages, campaigns, or communications are lawful.
6. Telecommunications Compliance
You must use DropVM in accordance with all applicable telecommunications, privacy, consumer-protection, marketing, and messaging laws and industry requirements.
Depending on your activities, these may include requirements relating to:
- Telephone Consumer Protection Act
- Telemarketing Sales Rule
- National Do Not Call Registry
- State telemarketing and mini-TCPA laws
- CTIA messaging principles
- A2P 10DLC requirements
- The Campaign Registry
- Carrier messaging policies
- Opt-in and opt-out requirements
- Quiet-hour restrictions
- Reassigned Numbers Database requirements
- Debt collection laws
- Privacy and data-protection laws
- Recording and voice-consent laws
- Other federal, state, local, or international regulations
You are responsible for monitoring changes in laws and industry requirements applicable to your use of DropVM.
7. Compliance Features
DropVM may provide tools designed to support compliance processes, including quiet hours, opt-out handling, contact suppression, consent information, state compliance resources, contact management, campaign controls, and other features.
These features are provided as operational tools and informational resources.
DropVM does not provide legal advice and does not guarantee that the use of any feature, setting, workflow, template, or compliance resource will make your communications legally compliant.
You remain responsible for configuring and using the Services appropriately.
8. Consent
Where consent is required, you are responsible for obtaining and maintaining valid consent before sending communications through DropVM.
You must maintain sufficient evidence of consent where required by law.
You may not rely on fabricated, misleading, invalid, purchased, outdated, improperly transferred, or otherwise unlawful consent.
If a recipient withdraws consent or requests that communications stop, you are responsible for ensuring the request is honored in accordance with applicable law.
9. Opt-Out Requests
You must provide and maintain appropriate methods for recipients to opt out of communications where required.
You may not intentionally bypass, ignore, disable, manipulate, or interfere with DropVM features designed to process opt-out or suppression requests.
Once a valid opt-out request applies, you must not knowingly re-add that recipient to prohibited communications without obtaining any new permission required by law.
10. Quiet Hours and Scheduling
You are responsible for ensuring that communications are delivered only during legally permitted and appropriate hours.
DropVM may provide quiet-hour and scheduling controls, but you are responsible for configuring them correctly based on the recipient’s location, applicable state law, campaign type, and other relevant requirements.
You may not intentionally use DropVM to circumvent legal calling or messaging time restrictions.
11. Contact Lists and Customer Data
You represent and warrant that you have the legal right to collect, upload, store, process, and use all contact information and other data submitted to DropVM.
You must not upload data obtained unlawfully or in violation of third-party rights.
Customer data may include:
- Names
- Telephone numbers
- Email addresses
- Addresses
- Customer records
- Consent information
- Custom fields
- Campaign history
- Opt-out status
- Notes
- Audio files
- Voice recordings
- Message content
- Other information uploaded or synchronized through your account
As between you and DropVM, you retain ownership of your Customer Data.
You grant DropVM a limited right to process Customer Data only as reasonably necessary to provide, secure, maintain, support, and improve the Services and to comply with applicable law.
12. Customer Content
You retain ownership of messages, recordings, scripts, templates, audio, files, prompts, campaign content, and other materials that you submit to DropVM.
You grant DropVM a non-exclusive license to host, store, transmit, reproduce, process, format, and otherwise use that content solely as necessary to provide the Services.
You are responsible for ensuring that your content does not violate applicable law, intellectual property rights, privacy rights, publicity rights, contractual obligations, or these Terms.
13. AI and Voice Features
DropVM may provide AI-assisted or voice-related features, including voice generation, voice cloning, automated personalization, or similar functionality.
You may use these features only for lawful purposes.
You may not clone, reproduce, imitate, generate, or use another person’s voice unless you have all rights, permissions, and consents required to do so.
You may not use AI or voice features to:
- Impersonate another person deceptively
- Commit fraud
- Mislead recipients about the identity of a speaker
- Create unauthorized celebrity or public-figure endorsements
- Circumvent consent requirements
- Harass, threaten, or deceive individuals
- Violate intellectual property or publicity rights
- Facilitate unlawful activities
You are responsible for reviewing AI-generated or automated content before using it in customer communications.
14. Prohibited Uses
You may not use DropVM to:
- Send unlawful communications
- Send spam
- Contact individuals without legally required consent
- Violate Do Not Call requests
- Ignore opt-out requests
- Harass, threaten, intimidate, or abuse recipients
- Send fraudulent, deceptive, or misleading messages
- Conduct phishing or impersonation schemes
- Distribute malware or malicious code
- Promote illegal goods or services
- Commit financial fraud
- Facilitate identity theft
- Infringe copyrights, trademarks, privacy rights, or other rights
- Circumvent carrier or telecommunications restrictions
- Falsify caller identity or messaging information unlawfully
- Artificially manipulate delivery, engagement, or carrier systems
- Attempt unauthorized access to DropVM systems
- Interfere with the security or performance of the Services
- Reverse engineer protected portions of the Services except where expressly permitted by law
- Scrape or extract DropVM data through unauthorized automated means
- Resell or sublicense the Services without authorization
- Use DropVM in any manner that creates unreasonable legal, operational, security, or reputational risk
We may investigate suspected abuse and restrict or suspend accounts where reasonably necessary.
15. Carrier and Network Restrictions
DropVM relies on telecommunications carriers, aggregators, cloud providers, messaging providers, and other third-party networks.
Messages and calls may be filtered, delayed, blocked, rejected, rate-limited, or otherwise affected by carriers and third parties.
DropVM does not guarantee:
- Delivery of every message
- Delivery of every voicemail
- Specific delivery times
- Carrier acceptance
- Specific throughput
- Response rates
- Conversion rates
- Message placement
- Availability of every telephone number
- Availability in every jurisdiction
Carrier policies and fees may change without notice.
16. 10DLC and Messaging Registration
Certain U.S. business messaging programs may require A2P 10DLC brand and campaign registration.
You are responsible for providing accurate registration information, including business identity information, campaign descriptions, sample messages, opt-in flows, opt-out information, and other required details.
Submission of registration information does not guarantee approval.
Carriers, messaging providers, The Campaign Registry, or other participants may reject, suspend, modify, or require additional review of a messaging program.
You remain responsible for ensuring that actual messaging activity matches the registered campaign.
17. API and Developer Services
DropVM may provide APIs, SDKs, webhooks, documentation, sample code, integrations, and other developer resources.
You must protect all API keys, tokens, secrets, credentials, and authentication information.
You may not:
- Share credentials publicly
- Attempt to bypass rate limits
- Interfere with platform security
- Use undocumented methods to gain unauthorized access
- Attempt to access another customer’s data
- Use the API to create excessive or abusive system load
DropVM may establish or change API limits, technical requirements, supported versions, authentication methods, or usage restrictions.
18. Third-Party Integrations
DropVM may allow you to connect third-party applications, CRMs, automation platforms, payment services, telecommunications services, and other systems.
You authorize DropVM to exchange information with those services as necessary to operate the integration you enable.
DropVM is not responsible for the availability, security, accuracy, acts, omissions, or privacy practices of third-party services.
Your use of third-party services is subject to their own terms and policies.
19. Fees and Billing
Certain DropVM Services require payment.
You agree to pay all fees, usage charges, subscription costs, telecommunications charges, applicable taxes, and other amounts associated with your selected plan and actual use.
Pricing may be based on factors including:
- Subscription level
- Messages sent
- Voicemail drops
- Telephone usage
- Contact volume
- API usage
- Number usage
- Premium features
- Carrier fees
- Registration fees
- Other usage-based services
Unless otherwise stated, fees are quoted before applicable taxes.
20. Taxes
You are responsible for applicable taxes, levies, duties, telecommunications surcharges, regulatory fees, or similar governmental charges associated with your purchase or use of the Services, except taxes based on DropVM’s net income.
Where required, DropVM may collect and remit taxes on your behalf.
21. Recurring Subscriptions
If you purchase a recurring subscription, you authorize DropVM or its payment provider to charge the applicable subscription fees at the beginning of each billing period until the subscription is canceled.
Your subscription may automatically renew according to the billing period selected at purchase.
Cancellation generally prevents future renewal but does not automatically refund previously paid fees unless required by law or expressly agreed otherwise.
22. Usage Charges
Certain Services may generate variable charges based on actual usage.
You are responsible for monitoring account usage.
Usage charges already incurred remain payable even if you later suspend or cancel your account.
23. Failed Payments
If payment cannot be completed, DropVM may:
- Retry payment
- Restrict certain features
- Suspend sending
- Limit account access
- Suspend the account
- Terminate the subscription after appropriate notice where required
You remain responsible for outstanding charges.
24. Refunds
Except where required by law or expressly stated in a separate written agreement, amounts paid to DropVM are non-refundable once the applicable service, subscription period, telecommunications usage, registration, or other paid resource has been provided or consumed.
25. Free Trials and Promotional Offers
DropVM may offer trials, credits, discounts, or promotional access.
These offers may include additional terms and may be modified or withdrawn at any time where permitted by law.
Promotional credits may expire and generally have no cash value.
26. Service Availability
We work to provide reliable access to DropVM, but the Services may occasionally be unavailable due to:
- Maintenance
- Updates
- Carrier outages
- Internet outages
- Cloud infrastructure issues
- Cybersecurity incidents
- Third-party service failures
- Regulatory restrictions
- Force majeure events
- Other circumstances beyond our reasonable control
DropVM does not guarantee uninterrupted or error-free operation.
27. Service Changes
We may add, remove, improve, modify, or discontinue features.
Where a material change significantly affects a paid subscription, we may provide reasonable notice when practicable.
We may make immediate changes where necessary for security, legal compliance, carrier requirements, infrastructure stability, or prevention of abuse.
28. Suspension
DropVM may temporarily restrict or suspend access to some or all Services if we reasonably believe:
- Your account has been compromised
- Your use violates these Terms
- Your activity creates security risk
- Your activity creates significant carrier or network risk
- Required fees remain unpaid
- Your activity may violate applicable law
- Your communications generate excessive complaints
- Your activity threatens DropVM, our partners, or other customers
- Suspension is required by a carrier, regulator, court, government authority, or service provider
Where appropriate, we may allow you to correct the issue before termination.
29. Termination
You may stop using DropVM and cancel your account according to the applicable account or subscription process.
DropVM may terminate your access if you materially violate these Terms, engage in unlawful activity, create serious security or regulatory risk, repeatedly violate carrier requirements, fail to pay amounts due, or otherwise use the Services in a manner incompatible with continued access.
After termination, your right to use the Services ends.
Provisions that by their nature should survive termination will continue to apply, including provisions concerning payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, and dispute-related obligations.
30. Data Following Termination
Following account termination, access to Customer Data may end.
DropVM may retain certain information for a reasonable period where necessary for backups, fraud prevention, security, billing, dispute resolution, regulatory obligations, enforcement, or other legitimate business purposes.
Data retention and deletion are also subject to our Privacy Policy and any applicable written agreement.
31. Intellectual Property
DropVM and its licensors own all rights, title, and interest in the Services, including software, websites, APIs, dashboards, user interfaces, documentation, logos, trademarks, designs, workflows, databases, and other platform materials, excluding Customer Content.
These Terms do not transfer ownership of DropVM intellectual property to you.
Subject to these Terms and payment of applicable fees, DropVM grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.
32. Feedback
If you provide feedback, suggestions, ideas, recommendations, or feature requests, you grant DropVM the right to use that feedback without restriction or compensation, provided that we do not publicly identify you as the source without permission.
33. Privacy
Our collection and handling of personal information is described in our Privacy Policy.
By using DropVM, you acknowledge that personal information may be processed as described in that policy.
Customers remain responsible for providing any privacy notices and obtaining any permissions required in connection with Customer Data.
34. Security
You agree to use reasonable security practices when accessing DropVM.
You must not knowingly introduce malware, exploit vulnerabilities, probe systems without authorization, or attempt to defeat security controls.
If you discover a suspected security vulnerability, you should report it responsibly to DropVM rather than exploiting or publicly disclosing it in a way that could harm users.
35. Confidentiality
Information disclosed by one party to the other that is identified as confidential or that reasonably should be understood to be confidential must be protected using reasonable care.
Confidential information does not include information that:
- Is publicly available through no breach of obligation
- Was lawfully known before disclosure
- Is independently developed without use of confidential information
- Is lawfully received from a third party without confidentiality obligations
A party may disclose confidential information where legally required, subject to applicable legal procedures.
36. No Legal Advice
DropVM may publish compliance resources, guides, checklists, educational content, regulatory summaries, templates, or platform features intended to assist customers.
These materials do not constitute legal advice.
Laws and regulations change and may be interpreted differently depending on the facts.
You should consult qualified legal counsel regarding your communications, consent practices, messaging programs, and compliance obligations.
37. No Guarantee of Compliance
Use of DropVM does not guarantee compliance with any law, regulation, carrier requirement, industry standard, or contractual obligation.
You are responsible for:
- Determining applicable law
- Obtaining appropriate consent
- Maintaining evidence of consent
- Configuring quiet hours
- Honoring opt-outs
- Maintaining suppression lists
- Registering messaging campaigns where required
- Reviewing contact lists
- Complying with state requirements
- Reviewing campaign content
- Maintaining legally required records
38. Disclaimer of Warranties
To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis.
DropVM disclaims all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, accuracy, and error-free operation.
DropVM does not warrant that:
- Every communication will be delivered
- Every recipient will receive a message
- The Services will always be available
- All errors will be corrected
- Use of the Services will produce a particular business result
- A campaign will comply with applicable law
- Carrier filtering will not occur
- Compliance tools will identify every legal risk
39. Limitation of Liability
To the maximum extent permitted by applicable law, DropVM and its affiliates, officers, directors, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings.
DropVM will not be responsible for damages arising from:
- Customer campaign content
- Unlawful communications
- Lack of recipient consent
- Incorrect contact data
- Carrier filtering
- Delivery failures
- Third-party integrations
- Account credential misuse
- Customer configuration errors
- Regulatory penalties arising from the customer’s conduct
- Third-party service outages
- Unauthorized use caused by the customer’s failure to protect credentials
To the maximum extent permitted by law, DropVM’s aggregate liability arising from or relating to the Services will not exceed the amount you paid to DropVM for the affected Services during the twelve months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
40. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless DropVM, its affiliates, officers, directors, employees, contractors, licensors, and service providers from claims, damages, losses, liabilities, penalties, costs, and expenses, including reasonable legal fees, arising from or related to:
- Your use of the Services
- Your Customer Data
- Your communications or campaigns
- Your violation of these Terms
- Your violation of applicable law
- Failure to obtain required consent
- Failure to honor an opt-out or Do Not Call request
- Your content
- Your infringement of third-party rights
- Your misuse of AI or voice-related features
This obligation does not apply to the extent a claim results solely from DropVM’s own unlawful conduct.
41. Third-Party Claims
If a third party brings a claim relating to your campaigns, Customer Data, contact lists, consent practices, messages, recordings, voice content, or use of DropVM, you agree to cooperate reasonably with DropVM in responding to the matter.
42. Disputes
Before initiating formal legal proceedings against DropVM, you agree to first contact DropVM and provide a reasonable opportunity to resolve the dispute informally.
Each party agrees to act in good faith during this process.
Nothing in this section prevents either party from seeking urgent injunctive or equitable relief where necessary to prevent immediate harm.
43. Governing Law
These Terms are governed by the laws applicable to the DropVM contracting entity, without giving effect to conflict-of-law principles that would require application of another jurisdiction’s laws.
Mandatory consumer or privacy protections that cannot lawfully be waived remain applicable.
44. Force Majeure
DropVM will not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, government actions, regulatory changes, internet failures, telecommunications failures, carrier outages, cloud infrastructure failures, cybersecurity events, epidemics, or other force majeure events.
45. Assignment
You may not assign or transfer these Terms or your DropVM account without our prior written consent.
DropVM may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, financing, or transfer of the relevant business.
46. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
The unenforceable provision will be interpreted or modified only to the extent necessary to make it enforceable where legally permitted.
47. No Waiver
Failure by DropVM to enforce a provision of these Terms does not waive our right to enforce it later.
48. Entire Agreement
These Terms, together with the Privacy Policy, applicable order forms, subscription terms, data-processing agreements, acceptable-use requirements, and any other written agreement expressly incorporated into these Terms, constitute the agreement between you and DropVM regarding the Services.
If a separately signed agreement conflicts with these Terms, the separately signed agreement controls to the extent of the conflict.
49. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services, pricing, technology, business practices, laws, regulations, carrier requirements, or security practices.
When we update these Terms, we will revise the “Last Updated” date.
Where required by law or reasonably appropriate for a material change, we may provide additional notice.
Your continued use of DropVM after updated Terms take effect constitutes acceptance of the revised Terms.
50. Contact
Questions regarding these Terms, DropVM Services, account matters, legal requests, or compliance-related concerns may be submitted through the official contact methods available on the DropVM website.
DropVM
Website: dropvm.ai