State Compliance Guide

State ringless voicemail & SMS calling restrictions guide.

Compare state-specific calling windows, holiday restrictions, call-frequency limits, autodialer rules and prerecorded-message requirements before launching outbound campaigns.

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Federal + State Rules

How federal and state rules work.

Federal rules establish baseline calling-time restrictions and consent requirements, while individual states can impose stricter limits on calling hours, Sundays, holidays, autodialed calls, prerecorded messages and campaign frequency.

Key federal authorities include the Telephone Consumer Protection Act (47 U.S.C. § 227), FCC rules at 47 CFR § 64.1200 and the FTC Telemarketing Sales Rule at 16 CFR Part 310.

Important: use this page as a planning reference, not legal advice.

Telecommunications rules change. Verify current federal, state and local requirements with qualified counsel before relying on any table below for a live campaign.

Calling Windows

Calling restrictions by day and time.

Federal telemarketing rules generally use an 8:00 AM–9:00 PM local-time baseline. The states below are commonly tracked because they impose different or additional windows.

State Mon–Fri Saturday Sunday Holidays
Alabama8am - 8pm8am - 8pmNo CallsNo Calls
Connecticut9am - 8pm9am - 8pm9am - 8pm9am - 8pm
Florida8am - 8pm8am - 8pm8am - 8pm8am - 8pm
Illinois8am - 9pm8am - 9pm8am - 9pm—
Kentucky10am - 9pm10am - 9pm10am - 9pm10am - 9pm
Louisiana8am - 8pm8am - 8pmNo CallsNo Calls
Maryland8am - 8pm8am - 8pm8am - 8pm8am - 8pm
Massachusetts8am - 8pm8am - 8pm8am - 8pm8am - 8pm
Michigan9am - 9pm9am - 9pm9am - 9pm9am - 9pm
Minnesota9am - 9pm9am - 9pm9am - 9pm9am - 9pm
Mississippi8am - 8pm CST8am - 8pm CSTNo Calls8am - 8pm CST
Nevada9am - 8pm9am - 8pm9am - 8pm9am - 8pm
New Mexico9am - 9pm9am - 9pm9am - 9pm9am - 9pm
Oklahoma8am - 8pm8am - 8pm8am - 8pm8am - 8pm
Pennsylvania8am - 9pm8am - 12pm8am - 9pmNo Calls
Rhode Island9am - 6pm10am - 5pmNo CallsNo Calls
South Dakota9am - 9pm9am - 9pmNo Calls9am - 9pm
Texas9am - 9pm9am - 9pm12pm - 9pm9am - 9pm
Utah8am - 9pm8am - 9pmNo CallsNo Calls
Washington8am - 8pm8am - 8pm8am - 8pm8am - 8pm
Wyoming8am - 8pm8am - 8pm8am - 8pm8am - 8pm
Times should be treated as reference data and checked against current state law before use. “No Calls” indicates a stricter no-call window in the reference dataset.
Frequency Limits

Maximum call-volume restrictions.

Some states limit how frequently a telemarketer may contact the same consumer about the same subject.

Frequency Restriction Affected States
Maximum of 3 telemarketing calls to any consumer over a 24-hour period on the same subject matter or issue Florida, Maryland, Oklahoma
Autodialer & Prerecorded Voice

Autodialer and prerecorded-message restrictions.

These states are commonly flagged for additional restrictions beyond general federal TCPA requirements.

State Autodialer Restrictions Prerecorded Message Restrictions Written Consent Required
CaliforniaMust comply with state DNC registryPrior written consent for prerecorded calls to residential linesYes — for all autodialed calls
ConnecticutMust obtain prior express consent; state DNC compliancePrior written consent requiredYes
FloridaRestricts callers from using, without prior express written consent, an automated system for selecting/dialing numbers or playing a recorded messagePrior express written consent requiredYes
IllinoisState-specific autodialer restrictionsPrior written consent for prerecorded callsYes
MarylandAutodialer restrictions applyPrior written consent requiredYes
NevadaState autodialer law appliesPrerecorded message restrictionsYes
New YorkState autodialer restrictions applyPrior written consent required for prerecorded messagesYes
OklahomaAutodialer restrictions applyPrior written consent requiredYes
PennsylvaniaState autodialer lawPrerecorded message restrictionsYes
TexasEffective Sept. 1, 2025, Texas SB 140 expands autodialer liability, changes the ADAD definition, and requires written consent for automated callsEnhanced restrictions as of September 2025Yes
UtahAutodialer restrictions applyPrior written consent requiredYes
VirginiaState autodialer law (Va. Code § 59.1-518.2)Prerecorded message restrictionsYes
WashingtonState autodialer law (Wash. Code § 80.36.400)Prior written consent requiredYes
WisconsinState autodialer law (Wis. Stat. § 100.52(4))Prerecorded message restrictionsYes
WyomingState autodialer law (Wyo. Stat. § 6-6-104)Prior written consent requiredYes
“Written consent required” is a simplified planning flag. The exact consent standard and available exceptions depend on message type, technology, recipient and current law.
Holiday Restrictions

Holiday call restrictions.

Certain states restrict telemarketing on specific holidays. Use the table as a scheduling reference and confirm each restriction before launch.

Holiday Date State(s) Affected
New Year's DayJan 1AL, LA, PA, RI, UT
Martin Luther King Day3rd Mon. in JanAL, LA, PA, RI, UT
Inauguration Day—LA (Baton Rouge only)
Mardi Gras DayFeb or MarAL (Baldwin & Mobile counties), LA
President's Day3rd Mon. in FebAL, PA, RI, UT
Good FridayFriday before EasterLA, PA
Confederate Memorial DayLast Mon. in AprAL
Rhode Island Independence DayMay 4RI
Memorial DayLast Mon. in MayAL, LA, PA, RI, UT
Jefferson Davis Day1st Mon. in JunAL
Flag DayJun 14PA
Juneteenth DayJun 16UT
Juneteenth DayJun 19AL, LA, PA, RI
Independence DayJul 4AL, LA, PA, RI, UT
Pioneer DayJul 24UT
Victory Day2nd Mon. of AugRI
Labor Day1st Mon. in SepAL, LA, PA, RI, UT
Columbus Day2nd Mon. in OctAL, PA, RI, UT
Election Day2nd Tues. in NovPA, RI
Veterans DayNov 11AL, PA, RI, UT
Thanksgiving Day4th Thurs. in NovAL, LA, PA, RI, UT
Acadian Day4th Fri. in NovLA
Rosa Parks DayDec 1AL
Christmas EveDec 24LA* (decided by the Governor)
Christmas DayDec 25AL, LA, PA, RI, UT
New Year's EveDec 31LA
Best practice during declared emergencies.

Even where a specific emergency-day calling prohibition is not identified, consider pausing campaigns to communities affected by hurricanes, natural disasters or other emergencies. This protects customer trust and reduces avoidable brand risk.

Platform Support

How DropVM supports state-aware compliance workflows.

Use campaign controls to operationalize your compliance program while keeping legal responsibility with your organization.

Quiet Hours

Use time-zone-aware sending controls and stricter state windows where configured for supported campaign workflows.

Suppression & Opt-Outs

Keep restricted contacts out of future campaigns with suppression-list and opt-out workflows.

Caller ID Management

Use approved business callback numbers and keep number strategy consistent across outbound campaigns.

DNC Workflows

Add DNC and list-eligibility screening to your pre-launch process where applicable.

State Blocking

Pause or exclude states from campaigns when internal policy, emergencies or legal requirements call for additional restrictions.

Campaign Logs

Keep operational campaign records available for internal review, troubleshooting and compliance processes.

How DropVM helps

✓Time-zone-aware campaign controls.
✓Opt-out and suppression workflows.
✓Caller-ID and callback-number management.
✓State-level campaign exclusions where supported.

Your responsibilities

•Obtain and retain appropriate consent records.
•Add opt-outs received outside DropVM to your suppression process promptly.
•Plan around state holidays, emergencies and current state-specific restrictions.
•Consult qualified counsel regarding applicable federal, state and local law.
Legal References

State and federal statutes.

Use official legal sources and qualified counsel when validating current requirements for a campaign.

Federal Regulations

•Telephone Consumer Protection Act — 47 U.S.C. § 227
•47 U.S.C. § 227(b) — restrictions on telephone equipment and prerecorded/artificial voice
•47 U.S.C. § 227(c) — subscriber privacy / telephone solicitation rules
•47 CFR § 64.1200 — FCC TCPA implementing rules
•16 CFR Part 310 — FTC Telemarketing Sales Rule

State-Specific Regulations

State telemarketing laws may include additional consent, registration, calling-hour, holiday, prerecorded-message, autodialer, DNC and recordkeeping requirements.

Maintain a legal-review process for the states where your campaign recipients are located rather than relying on one national rule set.

About This Guide

How to use this information.

For reference: The tables summarize commonly cited state calling restrictions for campaign planning. They are not a substitute for current legal research.

Timing: Calling windows can depend on recipient location and state-local time. Build time-zone awareness into campaign scheduling.

Stay updated: State statutes and interpretations can change. Re-check the rules regularly and before major campaign launches.

Additional laws: Industry-specific, privacy, licensing, debt collection, insurance, healthcare or other rules may apply beyond the topics summarized here.

Need Help?

Questions about state compliance?

Our team can help you configure DropVM campaign controls. For legal interpretation, work with qualified counsel familiar with your program and jurisdictions.

Contact Support Compliance Hub
State Regulations FAQs

Frequently asked questions.

Plan timing, consent and campaign coverage more carefully across U.S. states.

How should I use this state list?
Use it as a planning checklist for timing, holiday and campaign restrictions. Verify the current state law for every jurisdiction relevant to your campaign before sending.
How should quiet hours be handled across states?
Start with the federal baseline and apply stricter state windows where required. Use the recipient’s relevant local time and make sure your campaign scheduler reflects the states you are targeting.
Do I still need DNC review if I have written consent?
Consent can change which DNC requirements apply, but the answer depends on the campaign, program and jurisdiction. Keep your consent documentation and confirm the applicable rules with qualified counsel.
How should opt-outs be handled?
Honor supported platform opt-outs and add opt-outs received through other channels to your suppression process promptly. Keep records consistent across all systems used for outreach.
Do states have different rules for prerecorded or automated messages?
Yes. Several states impose additional autodialer, prerecorded-message or written-consent requirements beyond general federal rules. Review the state-specific law before using automated or prerecorded outreach.
Are calls prohibited on state holidays?
Some states restrict telemarketing on certain holidays. The holiday table above highlights commonly cited restrictions, but you should confirm each restriction and date before launch.
Does DropVM guarantee state-law compliance?
No. DropVM provides tools that can support campaign controls and operational compliance. Your organization remains responsible for determining and following all laws that apply to its campaigns.

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